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This page sets out the legal framework that governs your account and activity on 99pk. Access to our platform depends on your local law and eligible regions — read these terms carefully before using your account.
99pk operates under a policy framework that applies to all account holders accessing the platform from Bangladesh or other eligible regions. Your use of the platform — including deposits via Rocket or Bank Transfer, account wallet activity, and any game session — is subject to these terms in full. We do not make eligibility determinations on your behalf; it is your responsibility to confirm that accessing this platform is permitted under the laws of your jurisdiction before registering or transacting. Where local law restricts or prohibits online gaming activity, these terms do not override that restriction. Our policy covers account creation, wallet transactions, game access, and support interactions. Any activity conducted through your account is bound by the version of these terms in effect at the time. We update our terms when required and will notify you through your registered account contact. Continued use of the platform after an update constitutes acceptance of the revised terms. If you disagree with any part of these terms, the correct course is to stop using the platform and contact our support team to close your account.
Understanding the boundaries of this policy helps you know where our obligations begin and end. The four areas below define the scope clearly.
These terms apply fully to your registered account — login, session activity, account wallet balance, and any changes to your profile or security settings. All account-level actions are governed here.
Deposits and withdrawals processed through Rocket or Bank Transfer fall within this policy. Transaction records visible in your account dashboard are the authoritative reference for any dispute or query.
Game content supplied by studios available in our lobby — including titles from PG Soft, Habanero, JDB, Microgaming, CQ9, and Spadegaming — is covered by these terms at the platform level only.
Payment processors, network providers, and any external service you access via a link from our platform operate under their own terms. We are not responsible for third-party policies or service interruptions outside our platform.
As an account holder, you have clear, actionable rights under this policy. You can review your full transaction history directly from the account dashboard — every deposit, withdrawal, and wallet movement is logged and accessible to you at any time. If any account detail is incorrect — your registered contact, preferred payment method, or profile information — you can update it through the account settings page. Where a correction requires identity verification, the fields and steps shown in your account will guide you through the process. You also have the right to raise a question or dispute about any transaction or account action. Use the support routes listed on this page to submit your query; our team will respond through the same channel. If you wish to request a full account review or close your account, that request can be made through support — we aim to handle closure requests with the same care as any other account matter.
Your transaction history and account activity log are available in the signed-in dashboard. No request is needed — open the account page and navigate to the history section.
Update your registered contact or payment preference through account settings. Follow the verification steps shown there if identity confirmation is required.
Submit any policy or transaction query through our published support routes. Reference your account ID and the relevant transaction date for a faster response.
Contact support to request account closure. We will confirm receipt and process the request in line with our standard account procedures.
If you have a question about these terms or need to act on a right described above, use one of the contact routes below. We respond through the same channel you use to reach us.
Open the chat widget from any page while signed in to your account. Describe your policy question and include your account reference for the fastest response.
Send your query to the support address published in your account contact section. Include your registered email and a clear description of the policy matter.
The Help Centre accessible from your signed-in account dashboard covers common policy questions, account rights steps, and escalation paths if your query is not resolved at first contact.
We take the handling of your information seriously and apply consistent practices across data storage, cookies, and security.
We retain account and transaction records for the period required by our operating obligations. You can request a summary of the data held against your account by contacting support through any published route.
Our platform uses cookies to maintain your session and improve site performance. You can manage cookie preferences through your browser settings; disabling certain cookies may affect account functionality on mobile.
Your account is protected by the login credentials you set. If you suspect unauthorised access, change your password immediately through account settings and contact support to flag the activity.
To request a correction to data we hold, or to ask about how a specific piece of information is used, contact us via the support routes on this page. We will respond with the relevant details and next steps.
These questions cover what members most often ask about rights, data, access, and how to contact us on policy matters.
Access to 99pk depends on your local law and eligible regions. If online gaming is permitted where you are, these terms apply to your account in full. It is your responsibility to confirm eligibility under your local law before using the platform.
Your transaction history, wallet activity, and account details are visible in the signed-in dashboard. For a broader data summary, contact support through live chat or email with your account reference and we will provide the relevant records.
Yes. Open account settings while signed in and update the relevant fields. Some changes — such as your registered contact — may require identity verification. Follow the steps shown in your account to complete the update.
We retain records for the period required by our operating obligations after closure. You can ask support for details on what is retained and for how long. Closure requests are handled through the support routes listed on this page.
Use live chat or email support and include your account ID, the transaction date, and a brief description of the issue. Our team will review the transaction record in your account and respond through the same channel.
We notify account holders of material updates through their registered contact. Continued use of the platform after a change is published constitutes acceptance of the updated terms. Check the account dashboard for any active notices.