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At 99pk, your account data belongs to you — and this policy sets out exactly how we collect it, why we hold it, and what choices you have. Access to this platform and the protections described here depend on your local law and eligible region.
This policy applies to every interaction you have with 99pk — when you open an account, when you log in from your mobile browser, when you add funds via Rocket or Bank Transfer, and when you contact our support team. We collect the information you provide directly: your name, contact details, and the account credentials you set. We also collect transaction records linked to your wallet activity, including Rocket deposits and Bank Transfer references, so that we can verify your account and maintain accurate records. Technical data — your device type, browser session and approximate connection region — is gathered automatically to keep the platform running correctly for your setup. We do not sell your personal data to third parties. Where we share data with service partners, we do so only to the extent needed to operate your account, process transactions or respond to a support request. Retention periods follow the operational and legal requirements applicable to eligible regions. If you are accessing this platform, eligibility and applicable protections depend on your local law. For any question about how your data is handled, the support routes listed on this page are the right starting point.
This policy covers the data 99pk controls directly. Four distinct areas define the edges of that scope — understanding them helps you know where to direct questions about your information.
Any data you provide when creating or managing your account — login credentials, contact details, wallet identifiers linked to Rocket or Bank Transfer — falls under this policy. We control how that data is stored and who can access it.
Deposit and withdrawal records processed through your account wallet are covered here. This includes Rocket payment references and Bank Transfer confirmations held in your transaction history. We keep these records for verification and account integrity purposes.
Session cookies, browser data and page-interaction signals collected while you use this platform fall within scope. We use this data to maintain your session, not to build advertising profiles. You can adjust cookie settings through your browser at any time.
Links to external sites, payment network infrastructure and game content providers operate under their own privacy terms. Once you leave the 99pk environment or interact with a third-party network, this policy no longer applies. Check those providers' own policies directly.
You have meaningful choices about the information we hold on your account. These are not abstract entitlements — they translate into specific actions you can take through your account dashboard or by contacting support directly. Reviewing your account profile shows you the personal details we currently hold. If anything is out of date or incorrect — a contact number, an email address, a wallet reference — you can update it from the account settings screen on your mobile browser. For records you cannot edit directly, such as closed transaction history or archived session logs, you can submit a data query through the support route and we will confirm what is held and how long we keep it. If you want to raise a concern about how your data has been handled, the published support contact is the right channel. We aim to respond to data questions clearly and without delay, though actual response times depend on the volume of requests at the time. Eligibility for specific data rights may depend on your local law and region.
Open your account profile from the mobile browser to see the personal details and contact information we currently hold. The account settings screen shows what is stored and gives you the fields to update it.
If your registered contact number, email or wallet reference is outdated, update it directly in account settings. For fields that are locked after verification, raise a correction request through the support channel with the relevant detail.
For questions about transaction records, session data or retention periods — anything not visible in your account dashboard — contact support directly. Describe what you are asking about and we will confirm what we hold.
If you believe your data has been handled incorrectly, the support routes on this page are your starting point. We treat data concerns as a priority and will respond through the same channel you used to contact us.
All privacy-related queries go through the support routes published on this site. We do not handle data requests through social media or unofficial channels. Use the options below to reach us directly.
Open the chat icon from any page while signed in to your account. Describe your data query clearly — including whether it relates to account details, a Rocket transaction record or a Bank Transfer reference — and our team will pick it up from there.
Send your privacy question to the support email address published in the contact section of this site. Include your registered account identifier so we can locate the correct records. Do not send wallet credentials or passwords by email.
The help centre, accessible from your signed-in account menu, lists common data and privacy topics with step-by-step paths. If your question is not covered there, it will direct you to the right support channel for a direct response.
Our approach to data is straightforward: collect what is needed to run your account properly, protect it in transit and at rest, and keep it only as long as the account or applicable requirements demand. Here is how each area works in practice.
Account credentials and wallet records — including Rocket deposit references and Bank Transfer confirmations — are stored with access controls limiting who inside our team can view them. We do not store full payment credentials; only the references needed to verify a transaction.
We use session cookies to keep you signed in during a browsing session and to remember your account preferences on mobile. These are not used for cross-site advertising. You can clear or block cookies through your mobile browser settings at any time without losing your account.
We hold active account data for as long as your account remains open. Transaction records are kept for the period required by the operational and legal standards applicable to eligible regions. When retention is no longer required, records are deleted from active systems.
To request a correction or deletion where it is permitted under your local law, contact support through the routes on this page. We will confirm the action taken and the timeline. Eligibility for deletion depends on your region and any outstanding account activity.
These are the questions about data, access and rights that come through support most regularly. If your question is not here, the support routes above are the right next step.
We collect the details you provide when opening an account — name, contact information and wallet identifiers such as a Rocket number or Bank Transfer reference. We also collect session and device data automatically when you use the platform on mobile or desktop.
We share data with service partners only where it is necessary to operate your account — for example, processing a Rocket deposit or a Bank Transfer. We do not sell your personal data. Third-party links and payment networks operate under their own privacy terms once you leave our environment.
Sign in to your account and open the profile or account settings screen. Most stored details are visible there. For records not shown in the dashboard — such as archived transaction logs — contact support directly with your account identifier and the specific records you are asking about.
You can request deletion through the support channel. Whether a full deletion is possible depends on your local law, your region's applicable requirements and whether there is any outstanding account activity. We will confirm what can be removed and what must be retained, and the timeline for that.
We use session cookies to keep you signed in and to hold your account preferences during a mobile browsing session. We do not use cookies to build advertising profiles or track you across other sites. You can clear cookies from your mobile browser settings without affecting your account itself.
Raise your concern through the live chat or support email published on this page. Describe what happened and include your account identifier. We treat data concerns as a priority and will respond through the same channel. We aim to respond clearly, though timing depends on current support volume.