App / Live
These terms set out how your 99pk account works, what you can do through it, and what we expect in return. Access to our platform and any transactions you make — including those via Rocket or Bank Transfer — depends on your local law and the eligible regions we serve.
By opening an account on 99pk and using any part of our platform — whether that means browsing the lobby, depositing funds through Rocket, initiating a Bank Transfer, or contacting support — you are agreeing to these terms. They apply from the moment you register and remain in effect for as long as your account exists. We may update these terms when our services change or when regulatory requirements shift; we will place a notice on the account dashboard when that happens, so checking your account page is the fastest way to stay current. Eligibility matters. Access to 99pk is subject to your local law and the regions we currently support. If local law in your area restricts online account activity of this kind, these terms do not override that restriction — they sit alongside it. You are responsible for confirming your own eligibility before using the account. Transactions processed through Rocket or Bank Transfer are subject to the limits and verification steps shown inside your account wallet section. We do not set those limits here in general text; the live figures are always in your account, not in this document. If anything in these terms conflicts with instructions shown in your account at the time of a transaction, the account instructions take precedence for that specific action.
These terms apply specifically to your 99pk account and the actions you take through it. Understanding the scope helps you know where to look when a question comes up — and where to direct it if it falls outside our direct control.
Login, session management, password resets and account verification steps are all covered. Any action taken from within a signed-in session is governed by these terms, including wallet changes and communication with our support team.
Deposits and withdrawals processed through Rocket or Bank Transfer fall under these terms. The specific limits, verification fields and processing steps are shown inside your account wallet — not stated as fixed figures in this document.
Game titles available in our lobby — including content from PG Soft, Habanero, JDB, Microgaming, CQ9 and Spadegaming — are subject to their own provider terms. We make those titles available; the provider retains content rights. RTP data is shown only where the provider publishes it directly.
Links or integrations pointing outside 99pk — including payment processors and external identity verification services — operate under their own terms. We are not responsible for actions taken on third-party platforms, even where those actions connect back to your account.
These terms are not only obligations — they also describe what you can do. Your account gives you several practical controls that you can exercise at any time without contacting support first. To review your transaction history, open the wallet section of your account; every Rocket deposit and Bank Transfer record appears there with a timestamp and status. If any detail on your account profile looks wrong — name spelling, contact number, linked wallet — you can correct it directly from the account settings page without raising a formal request. For questions about how a specific term applies to your situation, our support team is the right route; use the contact options published on the support page rather than assuming an interpretation. If you want to request a change to how we hold your account data, submit that through the same support route with your account reference included. We aim to keep your account controls visible and reachable from a single signed-in dashboard so that routine checks do not require a support ticket.
Your full transaction log — Rocket deposits, Bank Transfer entries, withdrawals — is in the wallet section of your signed-in account. No need to contact support for a standard history check.
Name, contact number and linked payment details can be updated from the account settings page. Follow the fields and verification steps shown there; the form guides you through each change.
If a term is unclear or you think it has been applied incorrectly to your account, open a support ticket with your account reference. Published support routes are listed on the contact page.
To ask how we hold your data or to request a correction, contact support through the published route. Include your account reference so the team can locate your record without delay.
If a question about these terms cannot be resolved through your account controls, our published support routes are the direct path. Use the contact details on the support page; keep your account reference ready so we can locate your record quickly.
Open the chat widget from any signed-in page to reach our support team. Share your account reference at the start so we can pull up your record without back-and-forth.
Send your query to the support address listed on our contact page. Include your account reference and a clear description of the terms question or account issue you are raising.
Your first stop for most questions. Transaction history, account settings, wallet records and published notices about terms updates are all accessible from the signed-in dashboard without needing to contact anyone.
We handle account data, cookies and security measures according to our published privacy policy, which sits alongside these terms. This section gives a plain summary of our approach so you know what to expect before you read the full policy document.
Account registration data — your name, contact details and linked payment method such as Rocket or Bank Transfer — is held to operate your account. We do not sell it. The full retention and use policy is in our privacy document, linked from the footer.
We use session cookies to keep you signed in across pages and to remember your wallet preferences. You can manage cookie settings through your browser. Disabling cookies may affect how your account session behaves on mobile.
Your account is protected by a password you control. If you suspect unauthorised access, change your password immediately from the account settings page and contact support through the published route with your account reference.
To request a correction to your account data or to ask how long we retain a specific record, contact support with your account reference. We will follow the steps set out in our privacy policy and respond through the same channel you used.
These are the questions we hear most often about how these terms apply to accounts, transactions and data. If your question is not here, open a support ticket with your account reference.
Access to 99pk depends on your local law and the eligible regions we serve. If your local law permits this kind of online account activity, these terms apply to your use of the platform. You are responsible for confirming your own eligibility before using any account features.
When we update these terms, a notice appears on your account dashboard after you sign in. We recommend checking the dashboard regularly. Continued use of your account after a notice is posted means you accept the updated terms as they stand at that time.
Yes. Any transaction you initiate through your account wallet — whether via Rocket or Bank Transfer — is governed by these terms alongside the specific limits and verification steps shown inside your account at the time of the transaction. The account fields always show the current requirements.
Go to the account settings page while signed in and follow the fields shown there. Most profile details — contact number, linked payment method, name spelling — can be updated directly. If a field is locked, contact support through the published route with your account reference.
Open a support ticket using the contact route published on our support page. Include your account reference and describe the specific term you are querying. Our team reviews each case against the current version of the terms and responds through the same channel.
Yes. Submit your request through the published support route with your account reference included. We handle data requests in line with our privacy policy. The support team will confirm what we can action and the steps involved after reviewing your request.